Shipping & Delivery Policy

1. Shipping Methods

We ship all orders through our trusted shipping partners (RapidShyp). Shipping methods and courier services are selected based on your delivery location and product specifications.

2. Delivery Locations

We currently ship within India. Delivery times and costs vary based on your location. Shipping charges are calculated at checkout based on your delivery pincode.

3. Delivery Time

Estimated delivery times:

• Metro Cities: 3-5 business days
• Tier 2 Cities: 5-7 business days
• Other Locations: 7-10 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, or remote locations.

4. Shipping Costs

Shipping costs are calculated based on:

• Product weight and dimensions
• Delivery location (pincode)
• Selected shipping method

Shipping charges are displayed at checkout before payment. Free shipping may be available for orders above a certain amount (check current offers).

5. Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. You will receive an email confirmation with order details and tracking information once your order is shipped.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can track your order status on our website using the tracking number or AWB code provided.

7. Delivery Issues

If you experience any issues with delivery, please contact us immediately at:

Email: sanjana@selighthouse.com
Phone: +91 9876543210

We will work with our shipping partners to resolve any delivery issues promptly.

8. Special Handling

Our chandeliers are delicate items and are carefully packaged to ensure safe delivery. Please inspect your package upon delivery and report any damage immediately.